Warranty & Returns
30-Day Limited Warranty
EZGlider™ stands behind the quality of its products. We offer a 30-day limited warranty beginning on the date your order is delivered.
This warranty covers defects in materials and workmanship under normal handling and intended use during the warranty period. If you believe your product has a covered defect, discontinue use and contact us at info@EZGlider.net for assistance.
What's Covered
This warranty covers defects in materials and workmanship under normal handling and intended use during the 30-day warranty period. Each EZGlider™ is 3D-printed, so minor layer lines and variations in surface texture may occur. These normal cosmetic variations are not considered defects when they do not affect the product's intended fit or function.
What's Not Covered
This warranty does not cover damage caused by misuse, accidental damage, unauthorized modification, improper installation, or use contrary to the provided instructions.
Minor cosmetic variations inherent to the 3D-printing process, such as layer lines and small surface irregularities, are not covered when they do not affect the product's intended fit or function. This warranty does not limit any rights or remedies that cannot legally be excluded under applicable law.
How to Make a Warranty Claim
If you believe your EZGlider™ has a defect covered by this warranty, discontinue use and contact us at info@EZGlider.net. Please include your order number, a description of the issue, and photographs showing the product and the suspected defect.
After reviewing your claim, EZGlider™ will determine the appropriate remedy, which may include a replacement or refund of the purchase price, as permitted by applicable law.
Please allow us time to review your information and respond to your request.
Returns, Refunds & Order Issues
We want every EZGlider™ customer to receive the product they ordered in good condition. If your order arrives damaged, you receive an incorrect item, or you believe your product has a defect, please contact us at info@EZGlider.net.
Please contact us before sending any product back. Include your order number, a description of the issue, and photographs when applicable. We'll review the situation and work with you to determine the appropriate next steps, consistent with our warranty and applicable law.